Refund and cancellation

1. Cancellations

Because access is delivered instantly, an order cannot be cancelled once the access email has been sent. If you leave the checkout or your payment does not go through, no order is placed and you are never charged.

2. When we give a full refund

Orders are not refundable once the access email has been sent, except in these cases, where you get a full refund:

• you were charged twice for the same order;
• money was debited from your account but the payment failed or no order was created;
• your access was not delivered and we cannot fix it within 48 hours of you contacting us;
• a file is broken and we cannot fix or replace it within 48 hours of you contacting us.

3. Problems with a file

If a file does not open, a link does not work or something is missing, email us and we fix it or send a replacement within 24 hours.

4. How to ask for a refund

Email hello@kyrich.com with:

• your order ID (from your Cashfree invoice or access email);
• the email address and mobile number used at checkout;
• a short description of the problem, with a screenshot of the debit if your payment failed or you were charged twice.

We acknowledge your request within 48 hours and tell you whether it is approved.

5. When you get your money back

Approved refunds go back to your original payment method through Cashfree Payments within 5 to 7 working days. When a failed payment is reversed automatically by your bank or UPI app, the timeline is set by your bank and is usually 5 to 7 working days.

6. Before raising a chargeback

Please contact us before raising a dispute or chargeback with your bank. Most problems are fixed within a day, and contacting us first is the fastest way to get your access or your money back.

7. Contact

Email hello@kyrich.com, Monday to Saturday, 10 am to 7 pm IST. If you are not happy with how your request was handled, you can write to our grievance officer, details on the Contact page.